Buyer Protection

Protecting Your Purchase from Click to Delivery

Welcome to CarBengkel Buyer Protection

We want you to shop with confidence. That's why we provide guarantees that ensure you'll receive your item on time and as described.

What guarantees can I get?

Everyone who shops on CarBengkel receives the following guarantees.

  • 1. Full Refund if you don’t receive your order

      You will get a full refund if your order does not arrive within the delivery time promised by the seller.
  • 2. Full or Partial Refund if the item is not as described

      If your item is significantly different from the seller’s product description, you can A: Return it and get a full refund, or B: Get a partial refund and keep the item.

      Sellers can also offer additional guarantees for their products:
  • 3. Domestic Returns

      Products which fall under this return policy can be returned domestically, as long as they are unused and in the original packaging. No questions asked!
  • 4. Guaranteed Genuine

      If a product that falls under this guarantee is found to be counterfeit, you will get a full refund (shipping costs included).

How does Buyer Protection work?

  • 1. Contact the Seller

      We have a chat feature that allows you to communicate with the sellerIf your order hasn't arrived within the promised time, or isn't as described - contact the seller.

      Most sellers are happy to quickly resolve any issues.
  • 2. Open Dispute to Make a Refund

      If you were unable to resolve the problem with the seller, you can submit a refund request by clicking Open Dispute. Here, you can formally discuss solutions with the seller.
  • 3. scalate Dispute to CarBengkelE

      If you are not satisfied with the seller’s solutions or come to and agreement, you can Escalate Dispute to us. Our team will mediate between you and the seller to resolve the problem